Refund policy
Here’s a polished version of your Return & Refund Policy for your website:
Return & Refund Policy
At SENTERD, we take pride in offering unique, one-of-a-kind products. Due to the exclusive nature of our items, all sales are final, and we do not accept returns, exchanges, or refunds under any circumstances, except for phone cases (see details below).
No Returns or Exchanges (Excluding Phone Cases)
- All products, excluding phone cases, are sold as-is and cannot be returned or exchanged.
- We do not accept returns or offer refunds due to size, color, or change of preference.
Phone Case Returns
- Phone cases may be returned within 7 days of delivery, provided they are unused and in their original packaging.
- Return shipping costs are the responsibility of the customer unless the item is defective or arrives damaged.
- To initiate a return for a phone case, please contact us at contactsenterd@gmail.com with your order number and reason for return.
Damaged or Defective Items
- If your order (including phone cases) arrives damaged due to shipping, please notify us within 48 hours of delivery by providing clear photos of the packaging and product. We will assess the issue and determine an appropriate resolution.
By making a purchase, you acknowledge and agree to this policy. If you have any questions, please contact us at contactsenterd@gmail.com
Thank you for your support!